Our IT Service Desk is at the ready when you need it most!
We understand the importance of technology in today’s business environment strive to provide our clients with the upmost best experience with their IT systems and tools.
Our IT Service Desk follows ITIL (Information Technology Infrastructure Library) best practices to ensure that our services are aligned with industry standards. We have well-defined processes and procedures in place for incident management, problem management, and change management. This helps us to effectively and efficiently handle any IT-related incidents or problems that arise and minimize their impact on our users.
Why choose us?
Quick Response Times
We’re constantly running reports to measure the metrics of our service. Currently, 83% of all tickets raised get resolved within same business day, and our average response time is 23 minutes. We know the importance of keeping your staff up and running to minimise downtime and we’re constantly striving to improve our services.
Accountibility
Our system allows you to create a ticket via phone, email or using our online client portal. The client portal allows you to create, review and update your tickets as well as check it’s status. This allows you to hold us accountable and ensures transparency between us and our clients.
Optional 24×7 Support
We also offer 24×7 support as an extra option in our agreements if your business requires it instead of our 8am to 6pm Mon to Fri support. We know that not all business finishes at 5pm and want to offer our clients the best option that suits their needs.
